Agent Message Feedback

List of valid attributes:

Attribute	Description	Specifics
message_id	ID of the message being rated	Cannot be set, Must reference an existing agent message
note	Additional note for the rating	Can be empty, Must be less than 140 characters
rating	Rating for the agent message	Must be present, Allowed values: -1 (negative) or 1 (positive)

Create

Endpoint to create feedback for an agent message.

Endpoint

POST /api/v1/messages/:message_id/agent_message_feedbacks

Parameter	Description
message_id	ID of the message that we want to give feedback to

---

Request

{
  "data": {
    "type": "agent_message_feedback",
    "attributes": {
      "note": "Great job!",
      "rating": 1
    }
  }
}

---

Response

{
  "data": {
    "id": "f5139073-dc7d-434e-989e-99786b7535a1",
    "type": "agent_message_feedback",
    "attributes": {
      "note": "Great job!",
      "rating": 1
    }
  }
}

---

Update

Endpoint to update feedback for an agent message.

Endpoint

PUT /api/v1/messages/:message_id/agent_message_feedbacks/:id

Parameter	Description
message_id	ID of the message that we want to give feedback to
id	ID of the feedback we want to update

---

Request

{
  "data": {
    "type": "agent_message_feedback",
    "attributes": {
      "note": "Needs improvement",
      "rating": -1
    }
  }
}

---

Response

{
  "data": {
    "id": "f5139073-dc7d-434e-989e-99786b7535a1",
    "type": "agent_message_feedback",
    "attributes": {
      "note": "Needs improvement",
      "rating": -1
    }
  }
}

---

Delete

Endpoint to delete feedback for an agent message.

Endpoint

DELETE /api/v1/messages/:message_id/agent_message_feedbacks/:id

Parameter	Description
message_id	ID of the message we want to remove feedback from
id	ID of the feedback we want to delete

---

Response

{
  "data": {
    "id": "f5139073-dc7d-434e-989e-99786b7535a1",
    "type": "agent_message_feedback",
    "attributes": {
      "note": "Needs improvement",
      "rating": -1
    }
  }
}