Chat Messages

List of valid attributes:

Attribute	Description	Specifics
author_id	ID of the user who wrote the message	Cannot be set
chat_id	ID of the chat the message belongs to	Cannot be set
content	HTML content of the message	Must not be empty, Type text
created_at	Timestamp the message was created	Cannot be set
parent_message_id	ID of the message’s parent message	Optional, cannot be updated, parent message must belong to the same chat, parent message can’t itself have a parent message
reply_count	How many replies the message has, if any	Optional integer (>= 0), cannot be set
message_documents	Array of message documents	Optional, cannot be updated, must be an array of objects with the following attributes: extension, name

The following relationships can be included in requests:

Relationship	Type	Description
agent_message_feedbacks	has_many	Feedback given by the current user on the agent message, returned as an array
author	has_one	The user who wrote the message
chat	has_one	The chat the message belongs to
message_documents	has_many	The documents attached to the message
message_reactions	has_many	The reactions to the message
thread_bookmark	has_one	The bookmark for a message thread

Create

Example request:

{
  "data": {
    "type": "message",
    "attributes": {
      "content": "Hello World"
    }
  }
}

Example response:

{
  "data": [
    {
      "id": "f5139073-dc7d-434e-989e-99786b7535a1",
      "type": "message",
      "attributes": {
        ...
      }
    }
  ]
}

This endpoint creates a message in a chat. If message_documents are provided, they will be created as well. Created documents will have upload_status set to uploading.

HTTP Request

POST /api/v1/chats/:chat_id/messages

URL Parameters

Parameter	Description
chat_id	ID of the chat where the message was written

Update

Example request:

{
  "data": {
    "type": "message",
    "attributes": {
      "content": "edited chat message"
    }
  }
}

Example response:

{
  "data": {
    "id": "67ac4d91-1883-47f8-a9a1-f379bbd29cce",
    "type": "message",
    "attributes": {
      ...
    }
  }
}

This endpoint updates a chat message. Each user can only update their own chat messages.

HTTP Request

PUT /api/v1/chats/:chat_id/messages/:message_id

URL Parameters

Parameter	Description
chat_id	ID of the chat where the message was written
message_id	ID of the message to edit

List

Example response:

{
  "data": [
    {
      "id": "0e2eb81a-f952-4e8d-a6f8-9f757459a241",
      "type": "message",
      "attributes": {
        ...
      }
    },
    {
      ...
    }
  ]
}

This endpoint returns messages of a chat.

The sort query parameter is not supported by this endpoint; messages are always sorted by created_at descending, i.e. the latest messages come first.

HTTP Request

GET /api/v1/chats/:chat_id/messages

URL Parameters

Parameter	Description
chat_id	The ID of the chat from which to return messages

Delete

Example response

{
  "data": {
    "id": "092ff7d2-abad-44e8-af38-d1c427a8b16d",
    "type": "message",
    "attributes": {
      ...
    }
  }
}

This endpoint deletes a chat message, each user can only delete their own chat messages. If the message has associated documents, they will also be deleted.

HTTP Request

DELETE /api/v1/chats/:chat_id/messages/:message_id

URL Parameters

Parameter	Description
chat_id	ID of the chat where the message was written
message_id	ID of the message to delete